These terms apply to your use of this website and to orders you place with PetShop. By placing an order you agree to them.
Products and prices
We make every effort to describe products accurately. Product images are for illustration and packaging may vary. Prices are shown in Sri Lankan rupees and may change; the price that applies is the one shown when you place your order.
Orders
Your order is an offer to buy. We will confirm it by email. We may decline or cancel an order — for example if an item is unavailable or a pricing error is found — and if we do, any payment taken for it will be refunded.
Payment
Available payment methods are shown at checkout. Payment details are handled securely and card details are not stored on this website.
Delivery and returns
Delivery is covered by our delivery policy and returns by our refunds and returns policy.
Pet health
Information on this website is general guidance only and is not veterinary advice. Always follow product instructions and consult a veterinarian about your pet’s health, diet or medication.
Liability
Nothing in these terms limits any rights you have under the law. To the extent permitted by law, we are not responsible for losses that were not foreseeable when you placed your order.
Governing law
These terms are governed by the laws of Sri Lanka.
Last updated: September 29, 2026