Skip to main content
Open menu

Menu

Categories

Beds & Furniture
Bird Supplies
Clothing & Accessories
Collars, Leashes & Harnesses
Feeding & Drinking
Fish & Aquarium Supplies
Grooming Products
Health & Wellness
Hygiene & Cleaning
Pet Food
Toys
Training Products
Travel & Safety

Delivery policy

How PetShop delivery works: where we deliver, how charges are shown and what to do if there is a problem.

This policy explains how we deliver orders placed on this website. Please read it together with our terms and conditions.

Where we deliver

We deliver to addresses within Sri Lanka. The delivery options available for your address are shown at checkout.

Delivery charges

Any delivery charge is calculated from your address and cart and is shown in your cart and at checkout before you pay. You will never be charged a delivery fee that was not shown to you before you placed your order.

Processing and delivery times

We process orders once payment (where applicable) is confirmed. Delivery times depend on your location and the courier. If we expect a delay, we will contact you using the details you provided at checkout.

Receiving your order

  • Please make sure your address and phone number are complete and correct.
  • Check the package when it arrives. If it is damaged, keep the packaging and contact us as soon as possible.
  • If nobody is available to receive the order, the courier may try again or contact you to arrange delivery.

Questions

For any delivery question, please reach us through our contact page and include your order number.

Last updated: September 29, 2026