We want you and your pet to be happy with your order. This policy explains how returns and refunds work.
Damaged, faulty or incorrect items
If an item arrives damaged, faulty or different from what you ordered, contact us as soon as possible after delivery with your order number and photos of the item and packaging. We will arrange a replacement, repair or refund as appropriate.
Returning an unwanted item
If you would like to return an item you no longer need, please contact us first so we can confirm whether it is eligible and explain the next steps. To be eligible, items should be unused, in their original condition and packaging, with all labels attached.
Items we cannot accept for return
For hygiene and safety reasons we cannot accept returns of opened food, treats, supplements, health and grooming products, or items that have been used by a pet — unless they are faulty or incorrect.
Refunds
Once a return is received and checked, or a problem is confirmed, we will let you know the outcome. Approved refunds are made to the original payment method where possible.
Contact
To start a return or ask a question, please use our contact page.
Last updated: September 29, 2026